- How to buy online?
- How do I buy a product that I can’t find on the website?
Customers send product information including: “part number, description, manufacturer, quantity to buy” to email sales@luxas.com.vn or texting zalo: 0937.511.617. We will respond within 12 hours of receiving your email.
- How do customers search for products on the Website www.luxas.com.vn?
Step 1: Enter the information you want to find in the search box
Step 2: Press Enter or the magnifying glass icon.
- Why haven’t I received the goods on time?
After placing an order and the system has successfully sent the order confirmation, you may not receive the goods at the time you expected for the following reasons:
- Due to our order processing process:
After you place an order, your order will be reviewed by the luxas.com.vn Sales department to ensure that your order information is correct, the payment method for the order is valid, and that you have permission to use this payment method.
Once your order has been accepted by our Sales department, it will be shipped to you.
Delivery time within Ho Chi Minh City and Hanoi: from 4 – 24 hours from when Thegioiic accepts your order. Specifically:
Orders placed before 17:00 from Monday to Friday and before 11:00 on Saturday will be processed and delivered as early as the afternoon of the same day or at a later specific time that you request.
Orders placed after 5:00 p.m. Monday to Friday, and after 11:00 a.m. on Saturday will be served the next morning.
For orders placed on Saturday (after 11:00) and Sunday every week, we will serve you on Monday of the following week.
Delivery time in different provinces is from 2 to 7 days depending on the area. You can contact our staff when confirming your order.
- Due to some unexpected circumstances:
But because of the large number of orders delivered and some force majeure reasons, we cannot guarantee 100% of orders being delivered on time.
We will notify you in advance of some force majeure situations:
No delivery address found, no recipient, cannot contact the recipient.
There was only a very small amount of goods left in the warehouse. When checking, it was found that there was a technical error so the goods could not be delivered.
Due to weather reasons such as storms, floods, etc.
Traffic jam, late trip, Car broke down on the delivery route.
A few other situations…
When delivery is not on time due to some of the above cases, please contact us, we will work with the delivery department/shipping company to confirm the information & deliver the goods to you within time. earliest time.
While waiting to receive the goods, if you have any questions about shipping information, please contact us.
For orders not covered by free delivery support: we will deliver to customers via EMS express delivery, delivery time and specific charges are shown in the price list.
- What benefits do customers get from signing up to receive information via email?
Why haven’t I received the goods on time?
Benefits customers receive when registering to receive information via email:
Customers will be notified about discount programs, promotional products, new products, and newsletters… regularly throughout the month.
Customers will be the first to know about promotional programs and the first to participate to receive valuable products.
In addition, we also send you technology information, how to use products, and how to choose products.
- How do I know my order has been successful?
After completing the ordering steps, the system will automatically move to the Order Information section for you to check your order.
If you encounter network problems that prevent you from determining whether your order has been recorded by the system, please call the sales department immediately to confirm your order.
In case you cannot order online, please review the “Purchase Instructions” section. If you still cannot place an order on the website, you can call the sales department to place an order via Phone: at 0937.511.617 or send the product information you need to buy via Email: sales@luxas.com.vn.
We provide the most convenient shopping solutions for customers.
- Do I get a better price when buying in bulk?
Luxas’s main customers are retail customers (end consumers), but we always have flexible incentive policies for many different customers.
When you need to purchase goods in large quantities, please contact our Sales Department directly via Phone: at 0937.511.517 or send information about the product you need to buy via Email: sales@luxas .com.vn
